Frequently Asked Questions
When do I need to pay for my booking?When you book on this website, you will be asked for credit card details as a guarantee: you will not be charged at this point. Payment should be made directly in the establishment unless you have purchased a Non-Refundable Rate or Promotion.
What is a Non-Refundable Rate/Promotion?These are rates that must be paid, using the credit card details you provide, when you make your booking. You may not modify or cancel your booking. Once the booking is confirmed, no amount will be returned under any circumstances.
Do I need to pay a deposit at check-in?Yes. When you arrive, reception will ask for a cash deposit of €100 per apartment. This will be returned at check-out once the state of the apartment has been checked.
Do the apartments have cots? Do they cost extra?We have cots available on request. They cost €5 per day.
Are pets permitted?We are sorry, but no type of animal is permitted at this establishment.
Does the complex have a swimming pool?The complex has two outdoor swimming pools: one large and one for children.
Are the apartments cleaned daily? Are towels and bed sheets included?The apartments are only cleaned at check-in and check-out: there is no daily cleaning service. Bed sheets and towels are included.
What time can I check-in and check-out?The official check-in time at the establishment is from 5pm. If your apartment is available beforehand, you will be able to check-in before this time although this cannot be guaranteed. Apartments should be vacated by 12 noon.
Does the establishment have WiFi? Is it free or do I need to pay?The apartments do not have WiFi.
What time is reception open? When can I collect my keys?Key collection/return will take place in reception at Aqquaria Spa Apartments, situated at Carrer Camí de les Pascuales, 1, 43840 Salou
This reception is open 24 hours a day. Tel: (+34) 977 124 723
This reception is open 24 hours a day. Tel: (+34) 977 124 723
